In 2003, Tata Consultancy Services set itself a mission: Top Ten by 2010 . In 2009, a year ahead of schedule, TCS made good on that promise: in fourteen years, the company had transformed itself from the $155 million operation that S. Ramadorai inherited as CEO in 1996. Today it is one of the world s largest IT software and services companies with more than 240,000 people working in forty-two countries, and annual revenues of over $10 billion.
The TCS story is one of modern India s great success stories. In this fascinating book, S. Ramadorai, one of the country s most respected business leaders, recounts the steps to that extraordinary success, and outlines a vision for the future where the quality initiatives he undertook can be applied to a larger national framework.